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Kiwi is an online travel platform that serves customers in the United Kingdom and internationally. Founded in 2012, Kiwi.com is known for its innovative approach to travel bookings, particularly its proprietary technology that enables users to combine flights from a wide range of airlines, including carriers that do not traditionally cooperate. This allows for unique travel itineraries and connections that may not be available through standard airline alliances or traditional booking websites.

The platform is designed to simplify the process of searching, comparing, and booking flights, as well as other travel-related services. Users can access the website in British English and navigate a streamlined interface optimised for both desktop and mobile devices. Kiwi.com is headquartered in Brno, Czech Republic, but offers comprehensive services to customers based in the United Kingdom, including support for local currencies and regional customer service options.

Product categories

• Flights: Kiwi.com’s core offering is flight bookings, featuring a large database of airlines—both full-service and low-cost carriers. The platform allows users to search for direct flights as well as complex itineraries with self-transfer connections.
• Multi-city and Round-the-world Trips: The platform supports multi-city searches, enabling users to plan and book itineraries with multiple stops across various countries or continents in a single transaction.
• Trains and Buses: In addition to flights, Kiwi.com provides options for booking train and bus tickets on certain routes, broadening travel possibilities and improving connectivity for users who wish to combine different modes of transport.
• Car Hire: The website partners with established car rental providers, offering customers the option to book hire cars at their destination as part of their travel planning process.
• Travel Insurance: Kiwi.com presents a range of travel insurance options, allowing travellers to add protection for their journeys directly during the booking process.

Key features and services

• Virtual Interlining: Kiwi.com’s proprietary search algorithm creates travel itineraries by combining flights from carriers that do not typically cooperate. This results in more route options and, in some cases, more competitive prices.
• Kiwi.com Guarantee: The platform offers a guarantee policy that provides assistance in cases of missed connections due to schedule changes, delays, or cancellations within self-transfer itineraries booked through the website.
• Nomad Tool: Kiwi.com provides a feature called Nomad, which helps users find the most efficient and cost-effective routes for multi-city trips by automatically rearranging stopovers for optimal results.
• Flexible Search: The website supports flexible search options, such as searching by date range, nearby airports, and destination suggestions based on budget or travel interests.
• Mobile App: Kiwi.com offers a mobile application for both iOS and Android devices, allowing users to manage bookings, receive real-time notifications, and access digital boarding passes on the go.
• 24/7 Customer Support: The platform provides round-the-clock customer service, with support accessible in multiple languages, including English, for UK-based travellers.
• Account Management: Registered users can create profiles, save passenger details for quicker bookings, track past and upcoming trips, and access exclusive features.

Booking process

• Search: Users enter their departure and arrival locations, travel dates, and passenger details to search for available flights, trains, or buses.
• Comparison: The results page displays a range of travel options, sortable by price, travel time, or number of stops. Users can compare different carriers and itineraries.
• Customisation: Travellers can select baggage options, seat preferences, and add-ons such as car hire or travel insurance during the booking process.
• Payment: Multiple payment methods are accepted, including major credit cards, debit cards, and some regional payment systems. Prices are usually displayed in pounds sterling for UK customers.
• Confirmation: After completing the booking, travellers receive a confirmation email with all relevant tickets, travel details, and instructions for each segment of the journey.

Additional services and policies

• Visa and Transit Information: Kiwi.com provides travellers with guidance on visa requirements and transit policies that may affect their journeys, helping to ensure compliance with international regulations.
• Refund and Cancellation: The platform outlines clear policies regarding refunds, cancellations, and changes. Some tickets may be non-refundable or subject to carrier-specific rules, while others may allow modifications for a fee.
• Travel Documentation: Users receive comprehensive travel documentation, including boarding passes and transfer instructions, as part of their booking confirmation.
• Accessibility: Kiwi.com’s website and app are designed to be accessible, with features that support users with different needs and preferences.

How to save when booking with Kiwi.com

• Use flexible search features to find the best travel dates and nearby airports, which can help identify more affordable travel options.
• Take advantage of multi-city booking tools, such as Nomad, to create efficient and potentially cost-effective itineraries for complex trips.
• Compare different carriers and combinations of flights to find options that suit both budget and schedule preferences.
• Register for a Kiwi.com account to access features that streamline the booking process and provide updates on new services or travel tools.

How to apply a discount code

• Begin by searching for your preferred flights, trains, or buses on the Kiwi.com website.
• Select your itinerary and proceed to the booking summary page.
• Look for the field labelled “Promo code” or “Discount code” during the checkout process.
• Enter your discount code into the provided field.
• Confirm that the code has been accepted and that any applicable reduction is reflected in your order total.
• Complete your booking by providing the required passenger information and payment details.