Shein Sale: Celebrate Her Day with more than 15% off UK mobile services.
Shein Sale: Customers enjoy more than 15% off.
Shein Sale: GBP currency as default landing page
Shein Sale: Shop for the best fashion in Belgium.
Shein Sale: Shop Top Fashion and Accessories at SHEIN!
Shein Free Shipping: Items priced under 1€ with free shipping on the first order.
Shein is an international online fashion retailer known for offering a wide range of affordable clothing and accessories. Founded in 2008, Shein has expanded its reach to serve customers in over 150 countries, including the United Kingdom. The platform specialises in providing the latest trends in women’s, men’s, and children’s fashion, as well as a diverse selection of accessories, footwear, beauty products, and home goods. Shein operates exclusively online, enabling it to frequently update its collections and introduce new items to its catalogue.
The Shein website for the United Kingdom features an extensive inventory that caters to a broad audience. Its user-friendly interface is designed to help shoppers easily browse through thousands of products, filter by size, colour, trend, and price, and discover new arrivals on a regular basis. Shein's product catalogue is regularly updated to reflect current fashion trends, while also offering timeless staples and basics. The platform is particularly known for its wide selection of dresses, tops, outerwear, jeans, swimwear, and activewear, as well as a growing range of plus size and curve options.
Shein sources its products from established manufacturers and offers them directly to consumers through its online platform. This model allows Shein to keep prices competitive while providing access to a vast selection of styles and designs. The company’s logistics network supports shipping to the United Kingdom, with a variety of delivery options available during checkout. Shein also provides customer service support, order tracking, and a returns policy that enables shoppers to return eligible items within a specified period if they do not meet expectations.
Product categories
Store benefits
How to save at Shein UK
Delivery and returns in the United Kingdom
How to apply a discount code
Does Shein Deliver to the United Kingdom?
Yes, Shein delivers orders directly to the United Kingdom. Standard delivery typically takes 5–10 working days, while express delivery may shorten this timeframe. Note that some delays can occur due to customs or peak periods.
What Are Shein's Shipping Methods and Costs for UK Customers?
Shein offers two shipping methods to the UK:
What Payment Methods Are Accepted by Shein UK?
Shein accepts various payment methods for UK shoppers, including:
How Do Shein Returns Work for UK Customers?
Shein offers a return policy that allows UK customers to return unworn, unwashed, and unaltered items within 45 days after the purchase date. The first return per order is free; subsequent returns on the same order may incur a small fee (usually deducted from the refund). Return requests can be initiated through your Shein account, and specific return instructions and labels are provided after submission. Items such as underwear, swimwear (except tops), and earrings are not eligible for return for hygiene reasons.
How Can I Track My Shein Order in the UK?
Once Shein dispatches your order, you’ll receive a tracking number via email and in your online account. Orders can be tracked on Shein’s website or app through the ‘My Orders’ section. Tracking updates are provided as your parcel travels from the warehouse to your UK address. Courier services may switch carriers once parcels arrive in the UK.
Are Shein UK Orders Subject to Customs Duties or Import Taxes?
Since the UK is no longer part of the EU, orders shipped from overseas may be subject to customs duties or VAT depending on the order value and current HMRC regulations. Shein usually includes VAT in the checkout process, but orders over a certain value (often £135) may require the recipient to pay additional import fees before delivery. Charges may differ and are determined by UK customs.
Does Shein Have a Loyalty or Points Programme in the UK?
Yes, Shein offers a Points Programme which UK shoppers can use to earn points for making purchases, writing reviews, and participating in other activities such as confirming delivery promptly. These points can be redeemed to offset part of the order value on future purchases. Points are valid for a limited period and usage limits apply per order.
How Can I Contact Shein Customer Service from the UK?
Shein UK customers can contact customer service through the online help centre found on the Shein website or app. Live chat and an online ticketing system are available once you are logged in. Shein does not currently provide a public customer service phone number in the UK; most communication is managed digitally.
What Should I Know About Product Sizing and Fit at Shein?
Shein products are sourced globally and sizing can vary between items. Detailed size charts, including measurements for each product and user reviews with customer photos, are provided on the website to aid in selecting the most suitable fit. It is recommended to check these charts and reviews before purchasing. If uncertain, choosing a size up can sometimes be prudent for comfort.
Are Gift Cards or Vouchers Available and How Are They Used at Shein UK?
Shein sells digital gift cards in various denominations on its UK website. Gift cards are delivered by email and can be redeemed during checkout. They can also be used alongside discount codes or points for the same transaction, subject to the site’s terms and conditions.
Can Shein UK Orders Be Collected In-Store or at Pickup Points?
At present, Shein operates primarily as an online-only retailer for UK customers. Orders are shipped directly to your specified address; collection from physical stores or pickup points is not a standard option in the UK.
How Quickly Does Shein Restock UK Popular Items?
Shein restocks based on demand and supplier availability. If an item is out of stock, customers can sign up for restock notifications via email for that specific product. Restock frequency can vary, and not all items will be restocked.
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